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Terms and Conditions

These Terms and Conditions apply to the use of the Breckland Dog Training website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions as set out below with Breckland Dog Training. For further information in respect of ordering and shipping please see the ‘Delivery’ page on the website. These Terms and Conditions are subject to English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights. Any questions you may have regarding these Terms and Conditions please contact us (information on the ‘Contact Us’ page of the website) before placing an order.

Making a Purchase

Contract between the customer and Breckland Dog Training for the sale of our goods will only exist once an order has been accepted, processed and despatched. This does not affect your statutory rights. Breckland Dog Training reserves the right to cancel/refuse/refund orders without prior notification, if any monies have been received a full refund will be processed within 14 days. The price and availability of goods is subject to change without prior notification. However customers will only be charged the price relevant at the point of ordering. We reserve the right to substitute goods with items of a similar type/cost if ordered items are out of stock. Delivery charges will be added to your order where appropriate prior to checkout.

Delivery Policy and Timing.

The ‘Delivery’ page on the website states delivery rates and times. Breckland Dog Training aims to deliver all orders within the time frames stated on the website and we will keep you updated on progress. Deliveries are made by courier and in rare circumstances may be delayed in transit by the courier.

Order Collection.

All order collected from our premises must be checked by the customer before leaving, we will not accept claims for missing items after you have left the premises. Orders can only be collected as per the agreed collection time.

Right to Cancel

You may cancel your order (once accepted) for any reason up to the point of the day before despatch. Any cancelled orders will be refunded in full within 14 days.

Refund Policy

Breckland Dog Training will refund you for products that arrive in an unsatisfactory condition or of for any reason you are not happy with our products. We will only refund for goods returned to us in the same condition in which they were despatched. The Law states that perishable goods cannot be returned but we offer this as a courtesy to our customers. The cost of return shipping will not be refunded. When an issue arises due to courier/delivery in which your goods arrive spoiled/damaged or are missing in transit we will refund/replace your order under the following conditions: Delivery takes place after 48 hours: our packaging is designed to keep goods frozen for 48 hours we will not refund/replace orders rejected at 48 hours. All claims for spoilage/damage or any other problems must be notified to Breckland Dog Training Within 12 hours of receipt of delivery and be supported by photographic evidence. Refunds will be processed within 14 days.

Payment Security

We use PayPal internet payment processing system to handle our customer’s payments. PayPal maintain a security system to protect customers from unauthorised use of their credit and debit cards. Unlike the vast majority of internet payment processing systems, PayPal never pass on your credit card details to the merchant‐we do not see any details of the card that you use to make your purchases. Most credit card fraud arises where card details have been copied by staff in shops and restaurants that then use the card details to make fraudulent purchases.

Descriptions and Liability

All product descriptions and specifications are supplied in good faith whether they originate with us or with our suppliers. All prices are shown in GBP (Pounds Sterling). All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. If an item is out of stock we will contact you and offer an alternative for you to view. We will not post alternatives to you until we get the go ahead from you the customer. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.

Returns

If you wish to return an item it must first be agreed with us and then be returned to us within 10 days of receipt. We recommend you use an insured method of posting such as recorded delivery by Royal mail using a 24 hour service, we are not responsible for returns parcels which are lost or damaged in the post. Items must be returned unused and in their original packaging. Except when an item arrives damaged, you are responsible for all costs relating to the return of any item.

Copyright

The contents of the pages on this website (including pictures, designs, logos, photographs, text and other materials) are the property of Breckland Dog Training. All rights reserved. The copying, modification, reproduction, distribution or incorporation of material on this website into any other works as part or all is prohibited except for: The copying, printing or downloading of material from the website for the purpose of use to place an order with Breckland Dog Training The copying, printingor downloading of material from the website to pass to third parties for their personal information, provided that the source is acknowledged and you inform said third party that these Terms and Conditions apply to them. Any questions in respect of theseTerms and Conditions should be directed to: Breckland Dog Training The Hollies Church Farm Swaffham Road Ashill Norfolk. IP25 7DB